2010年3月12日 星期五

Support Lifecycle Alert: End of Support for Windows 2000 and for Windows XP SP2 - July 13th 2010

Windows 2000 – All Editions

Extended Support for all editions of Microsoft Windows 2000 (including Windows 2000 Professional, Windows 2000 Server, Windows 2000 Advanced Server and Windows 2000 Datacenter Server) ends on July 13, 2010. Customers running Windows 2000 will need to upgrade to supported products or purchase Custom Support in order to receive security updates or any assisted support for Windows 2000 after July 13th 2010.

Windows XP Service Pack 2

Support for Windows XP Service Pack 2 also retires on July 13, 2010. Customers running Windows XP Service Pack 2 will need to upgrade to Windows XP Service Pack 3 (or a supported product, such as Windows 7) or to purchase Custom Support to receive security updates or any assisted support after July 13th 2010.

Additional Information and Frequently Asked Questions

Q. What if we decide to continue running with Windows 2000 or with Windows XP SP2 beyond July 13th 2010?

Ø After July 13th, if a new security vulnerability is discovered in the Windows Operating System, the product team will not produce/test a security update for Windows 2000 or for Windows XP at SP2 level. The installation of the security update may fail or, if it installs, there is no guarantee that the desktop will be secure because the patch will not be tested with unsupported versions of Windows or unsupported Service Pack levels. In other words, any production installations of Windows 2000 or Windows XP SP2 will be unsecure after July 13th.

Ø After July 13th, Phone or Web Support will not be available for Windows 2000 or Windows XP SP2 (unless your company wishes to purchase Custom Support). If users attempt to open a case for Support on Windows 2000 the Technical routers will not be able to create a case and engineers will not be able to provide support. For Windows XP SP2, you may be requested to install SP3 as a troubleshooting step during the call. This may even be the case during a critical situation.

Q. What if we cannot upgrade? What if have business critical applications that need to run on Windows 2000 or on Windows XP SP2?

Ø Microsoft understands that there are situations in which it is not feasible for customers to upgrade servers/desktops from one operating system to another (as well as to new Service Packs) due to issues such as compatibility with critical business applications, government regulations or excessive costs.

Ø Microsoft may be able to assist as you in testing and adapting application compatibility of your critical business applications on newer OS versions and supported Service Packs. Our engineers can collaborate with third party vendors (via a support case) to try to determine why an application encounters issues when the OS is upgraded. Additionally there are Application Compatibility tools, documentation and guidance available to assist customers with such migrations.

Ø If upgrading in time is not an option, then Microsoft also offers Custom Support for purchase in order to allow you additional time to complete the migration to a supported platform. For additional information about Custom Support, please contact your TAM or Microsoft account team directly.

Q. What are the Support Options for Windows 2000 and Windows XP Service Pack 3 after July 13, 2010?

Ø Self-help Online Support: All customers will still be able to access Self-help Online Support for Windows 2000 and Windows XP SP2, such as online Knowledge Base articles, FAQs, troubleshooting tools, and other resources, to help resolve common issues.

Ø Custom Support for Windows 2000 and Windows XP SP2: In order to obtain Assisted Support (i.e. opening a support case to work with a support engineer) after Jul 13th 2010, Custom Support is also available for purchase for those customers who have not been able to complete their migration to a supported product or service pack, and absolutely need additional support from Microsoft. Custom Support for Windows 2000 and windows XP SP2 includes security hotfixes for vulnerabilities labeled as “Critical” by MSRC at no additional cost, and access to Problem Resolution Support. Customers may also have the ability to request non-security hotfixes on new issues, for a per-fix fee. Additionally, they will also have access to Microsoft’s existing database of security and non-security hotfixes for Windows 2000 that may be critical to their organizations.

Note: To enroll in Custom Support, customers must have a Premier Support contract. Additionally, customers are required to have a migration plan in place, prior to purchasing Custom Support.

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